We make sure to take the utmost care when packing your order. Every order is immaculately packed by a member of our customer care team who is devoted to ensuring that your order arrives in a safe and timely manner.
We offer free standard shipping on domestic orders of $250 and over within the 48 contiguous United States of America. Orders must total $250 or more after discounts and promo codes are applied. All economy domestic orders are shipped via UPS Ground or the United States Parcel Service (USPS).
If you are after an in-store exclusive item and it is able to be shipped out to you, you will be responsible for the shipping and return shipping costs of in-store exclusives. Please email email@example.com for further information.
All orders shipping to a P.O. Box will be shipped with USPS. UPS does not deliver to P.O. Boxes.
If my order is under $250, how much would shipping cost?
We offer a flat rate shipping of $12 for standard shipments under $250, traveling within New York. We offer flat rate shipping of $15 for standard shipments under $250 anywhere in the United States of America.
How long do domestic shipping methods take?
We ship domestically from New York City on business days (Monday to Friday). Allow between 1-3 business days for orders to process. Orders will ship with UPS Ground or USPS unless otherwise specified. Shipping time depends on distance to destination and does not include weekend or public holidays.
- Free standard shipping on domestic orders: 2-10 business days.
- UPS Ground (Signature Required - more secure option to protect from theft or loss of shipment) shipping on domestic orders: 2-10 business days. $20
- Domestic Flat Rate (USPS or UPS) within New York: 1-3 business days. $12.00
- Domestic Flat Rate (USPS or UPS) outside of New York: 2-5 business days. $15.00
- Orders shipping to Alaska, Hawaii, US territories and PO boxes may take longer, between 5-10 business days.
Order processing and delivery times during periods of promotion may vary and take slightly longer due to a higher volume of orders.
*Please allow for some extra time to receive packages due to Covid-19. We are processing orders within 1-3 business days. However, shipping carriers may be experiencing delays during this time.
At the moment, we are unable to automatically offer 2 Day shipping. However, if you require expedited shipping for any reason, please don't hesitate to get in touch with us at firstname.lastname@example.org and we'll see how we might be able to help you out.
Do you require a signature for deliveries?
Our free standard shipping and domestic flat rate shipping options do not require a signature for delivery. If you are wary of porch pirates or know that your address may require a more secure form of shipping please select the shipping option ‘UPS - Signature Required’. By choosing to not require a signature, the customer assumes responsibility in the event of theft or lost shipment.
How long before my order ships?
Once your credit card or form of payment is authorized you will receive a confirmation email from us. Orders are processed in 1-3 business days.
Where is my order?
Once your order has been shipped you will receive a follow up email with order and tracking information. It may take up to 24 hours to see movement on a carrier’s website once a shipping label is created. 7115 by Szeki is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If you want to learn more about the whereabouts of your order we recommend contacting the carrier directly.
We offer $50 USD Flat Rate shipping for all purchases under $800 USD. For orders $800 USD and above, we offer a flat rate of $80 USD. The flat rate is applicable for the following regions: Europe (Excluding Switzerland), Iceland, Japan, Singapore, Hong Kong, Taiwan, South Korea, Thailand, China, Brazil.
For Canada we offer USPS International shipping. You can select between USPS First Class (approximately 2-3 weeks delivery) - $25.00 USD or USPS Priority Mail (approx 6-10 days for delivery) - $40.00 USD. All shipments from the US to Canada are FINAL SALE.
For United Kingdom we offer a flat rate shipping of $80.00 USD. Your order will ship with either USPS International. All shipments from the US to the UK are FINAL SALE.
For Switzerland we offer a flat rate shipping of $80.00 USD. Your order will ship with either USPS International or UPS Worldwide Expedited. All shipments from the US to the Switzerland are FINAL SALE.
For Australia, we offer a flat rate shipping of $80.00 USD. Your order will ship with either USPS International or UPS Worldwide Expedited. All shipments from the US to Australia are FINAL SALE.
For New Zealand, we offer a flat rate shipping of $80.00 USD. Your order will ship with either USPS International or UPS Worldwide Expedited. All shipments from the US to New Zealand are FINAL SALE.
International orders are shipped from New York with either USPS International or UPS Worldwide Expedited International (4-10 business days). Shipping can be tracked with a tracking number. Please allow 1-3 business days to receive this number.
All international orders shipping to a P.O. Box will be shipped with USPS. UPS does not deliver to P.O. Boxes.
We are closely monitoring the situation during Covid-19 to ensure that international packages are reaching their destinations safely. Please note that due to changing protocols at international borders and a higher volume of packages for carrier companies, shipments are traveling slower than expected. Shipments going to international destinations, including Canada, may experience delays and longer than usual delivery times. We recommend getting in touch with USPS or UPS for further information on expected delivery time frames.
Duties & taxes are set by the customs authorities of the destination country. We do not cover taxes or duty on international shipments which are levied once a shipment reaches your country. The carrier will contact you directly requesting payment upon your order's arrival through customs, 7115 by Szeki is not responsible for these charges. Customs policies vary widely from country to country therefore we cannot predict what they will be. Please contact your local customs office for further information.
If you choose not to pay the customs/duties incurred on your package, your shipment will be treated as 'abandoned' and no refunds will be issued for your order.
Online orders can only be cancelled within the first 15 minutes of placing the order. To cancel your order, you must email us immediately at email@example.com and provide your order number and reason for cancelling. Please do not call our retail stores. Only email cancellations can be processed as our in-store staff do not handle online shipments. After 15 minutes from the time of placing an order, orders can no longer be cancelled as the shipment fulfillment process is in motion. If upon receiving your shipment, you decide that you no longer want to keep your items, please contact our customer service team to request a return authorization.
How do I return an order?
For information on how to exchange or return an order please see our online return policy.
What if I receive a damaged or incorrect product?
Oh dear! We’d never wish for that to happen. If you received a damaged or defective product, or, the item that you received was not what you ordered, please contact customer care immediately at firstname.lastname@example.org with a photo of the defective product. Be sure to have your order number ready too. We’ll take care of you!
My tracking says my package was delivered but I haven't received it. What do I do?
We understand how frustrating this can be. Please keep in mind that we are only able to access the same information as you from the tracking number. Once your order has been fulfilled by 7115, it is the responsibility of USPS or UPS to successfully deliver your package. The delivery confirmation you receive from 7115 serves as official notice that the order we shipped to your address has been confirmed as delivered by the shipping carrier. After receiving official word from USPS or UPS that the item has been delivered, 7115 cannot be held responsible for lost or stolen items. Therefore, we won't be able to replace your item or offer a refund for items marked as delivered.
If you received a notification that your items were delivered, but you have not received your package, we recommend taking the following steps:
- Call the the customer service team of the shipping carrier (UPS or USPS) immediately. Following your tracking number will tell you whether the package was shipped with UPS or USPS. Sometimes your items may have been delivered on the wrong porch or to the wrong building. Contacting USPS or UPS as soon as possible is essential in making sure that, if your item was delivered improperly, it can be retrieved by your carrier and be scheduled for redelivery.
- Packages that the tracking marks as “delivered, in/at mailbox” indicates that the postal carrier was able to deliver your shipment directly into your mailbox. We ship most of our items in a white poly mailing bag and recommend checking your mailbox to see if USPS were able to fit it in there.
- Packages that are marked as “delivered, left with individual” indicates that the postal carrier directly handed your package into someone’s hands. If your building has a concierge or shared mailing room we recommend checking there to see if someone there or a neighbor may have accepted your shipment on your behalf.
If you are wary of porch pirates or know that your address may require a more secure form of shipping please select the shipping option ‘UPS Ground - Signature Required’. By choosing to not require a signature, the customer assumes responsibility in the event of theft or lost shipment.