Shipping & Contact
We make sure to take the utmost care when packing your order. Every order is immaculately packed by a member of our customer care team who is devoted to ensuring that your order arrives in a safe and timely manner.
We offer free standard shipping on domestic orders of $100 and over within the 48 contiguous United States of America. Orders must total $100 or more after discounts and promo codes are applied. All economy domestic orders are shipped via UPS Ground or the United States Parcel Service (USPS).
If you are after an in-store exclusive item and it is able to be shipped out to you, you will be responsible for the shipping and return shipping costs of in-store exclusives. Please email firstname.lastname@example.org for further information.
If my order is under $100, how much would shipping cost?
We offer a flat rate shipping of $7.95 for standard shipments under $100 anywhere in the United States of America.
How long do domestic shipping methods take?
We ship domestically from New York City on business days (Monday to Friday). Allow between 1-3 business days for orders to process. Orders will ship with UPS Ground or USPS unless otherwise specified. Shipping time depends on distance to destination and does not include weekend or public holidays.
- Free standard shipping on domestic orders: 2-10 business days.
- UPS Ground (Signature Required - more secure option to protect from theft or loss of shipment) shipping on domestic orders: 2-10 business days. $10
- Domestic Flat Rate (UPS or USPS): 2-5 business days. $7.95
- Orders shipping to Alaska, Hawaii, US territories and PO boxes may take longer, between 5-10 business days.
Please note that order processing and delivery times during periods of promotion may vary and take slightly longer due to a higher volume of orders.
*Shipping will be slower than usual during Covid-19. You can still place an order and we will aim to ship it out to you as fast as we can. To keep our team members and delivery colleagues safe, we're limiting order drop offs to twice a week. More information here.
We are also unable to offer 2 Day shipping at this time. We appreciate your understanding at this time.
Do you require a signature for deliveries?
Our free standard shipping and domestic flat rate shipping options do not require a signature for delivery. If you are wary of porch pirates or know that your address may require a more secure form of shipping please select the shipping option ‘USPS Priority Mail - Signature Required’. By choosing to not require a signature, the customer assumes responsibility in the event of theft or lost shipment.
How long before my order ships?
Once your credit card or form of payment is authorized you will receive a confirmation email from us. Orders are processed in 1-3 business days.
Where is my order?
Once your order has been shipped you will receive a follow up email with order and tracking information. It may take up to 24 hours to see movement on a carrier’s website once a shipping label is created. 7115 by Szeki is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If you want to learn more about the whereabouts of your order we recommend contacting the carrier directly.
We offer $35 Flat Rate shipping for any purchase over $250. Please Select $35 Flat Rate at checkout. This $35 Flat Rate shipping offer is for the following areas: Europe, UK, Iceland, Australia, New Zealand, Japan, Singapore, Hong Kong, Taiwan, South Korea, Thailand, China, Brazil.
For Canada we offer UPS Standard shipping for $15 USD.
International orders (except Canada) are shipped with UPS (4-7 business days). Shipping can be tracked with a UPS tracking number. Please allow one day to receive a tracking number.
Duties & taxes are set by the customs authorities of the destination country. We do not cover taxes or duty on international shipments which are levied once a shipment reaches your country. The carrier will contact you directly requesting payment upon your order's arrival through customs, 7115 by Szeki is not responsible for these charges. Customs policies vary widely from country to country therefore we cannot predict what they will be. Please contact your local customs office for further information.
If you choose not to pay the customs/duties incurred on your package, your shipment will be treated as 'abandoned' and no refunds will be issued for your order.
Online orders can only be cancelled within the first 15 minutes of placing the order. To cancel your order, you must email us immediately at email@example.com and provide your order number and reason for cancelling. Please do not call our retail stores. Only email cancellations can be processed as our in-store staff do not handle online shipments. After 15 minutes from the time of placing an order, orders can no longer be cancelled as the shipment fulfillment process is in motion. If upon receiving your shipment, you decide that you no longer want to keep your items, please contact our customer service team to request a return authorization.
How do I return an order?
For information on how to exchange or return an order please see our online return policy.
What if I receive a damaged or incorrect product?
Oh dear! We’d never wish for that to happen. If you received a damaged or defective product, or, the item that you received was not what you ordered, please contact customer care immediately at firstname.lastname@example.org with a photo of the defective product. Be sure to have your order number ready too. We’ll take care of you!
My USPS tracking says my package was delivered but I haven't received it. What do I do?
We understand how frustrating this can be. If you received a notification that your items were delivered, but you have not received your package, please take the following steps:
- Packages that the tracking marks as “delivered, in/at mailbox” indicates that the postal carrier was able to deliver your shipment directly into your mailbox. We ship most of our items in a white poly mailing bag and recommend checking your mailbox to see if USPS were able to fit it in there.
- Packages that are marked as “delivered, left with individual” indicates that the postal carrier directly handed your package into someone’s hands. If your building has a concierge or shared mailing room we recommend checking there to see if someone there or a neighbor may have accepted your shipment on your behalf.
- If you are still not able to locate your package, contact your local USPS office (not the national hotline) immediately. Sometimes, your items may have been delivered on the wrong porch or in the wrong mailbox. Contacting your local office as soon as possible is essential in making sure that, if your item was delivered improperly, it can be retrieved by your postal carrier and be scheduled for redelivery.
Once your order has been fulfilled by 7115, it is the responsibility of USPS to successfully deliver your package. The delivery confirmation you receive from 7115 serves as official notice that the order we shipped to your address has been confirmed as delivered by the USPS. After receiving official word from USPS that the item has been delivered, 7115 cannot be held responsible for lost or stolen items. If you are wary of porch pirates or know that your address may require a more secure form of shipping please select the shipping option ‘USPS Priority Mail - Signature Required’. By choosing to not require a signature, the customer assumes responsibility in the event of theft or lost shipment.