We make sure to take the utmost care when packing your order. Every order is immaculately packed by a member of our customer care team who is devoted to ensuring that your order arrives in a safe and timely manner.
We offer free standard shipping on domestic orders of $100 and over within the 48 contiguous United States of America. Orders must total $100 or more after discounts and promo codes are applied. All economy domestic orders are shipped via the United States Parcel Service (USPS).
If you are after an in-store exclusive item and it is able to be shipped out to you, you will be responsible for the shipping and return shipping costs of in-store exclusives. Please email email@example.com for further information.
If my order is under $100, how much would shipping cost?
We offer a flat rate shipping of $7.95 for standard shipments under $100 anywhere in the United States of America.
How long do domestic shipping methods take?
We ship domestically from New York City on business days (Monday to Friday). Orders placed before noon EST will ship out same day with USPS unless otherwise specified. Shipping time depends on distance to destination and does not include weekend or public holidays.
- Free standard shipping on domestic orders: 1-10 business days.
- USPS Priority Mail: 1-3 business days. $7.95
- FedEx Ground Shipping: Delivery in 1-5 business days. $10
- FedEx 2nd Day Air Shipping: Delivery in 2 business days. $35
- UPS Ground Shipping: Delivery in 1-5 business days $15
- Orders shipping to Alaska, Hawaii, US territories and PO boxes may take longer, between 5-10 business days.
*2nd Day orders must be placed before 2pm EST to guarantee same day shipping
Please note that order processing and delivery times during periods of promotion may vary and take slightly longer due to a higher volume of orders.
How long before my order ships?
Once your credit card or form of payment is authorized you will receive a confirmation email from us. Orders are processed in 1-3 business days.
Where is my order?
Once your order has been shipped you will receive a follow up email with order and tracking information. It may take up to 24 hours to see movement on a carrier’s website once a shipping label is created. 7115 by Szeki is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events. If you want to learn more about the whereabouts of your order we recommend contacting the carrier directly.
We offer $35 Flat Rate shipping for any purchase over $250. Please Select $35 Flat Rate at checkout. This $35 Flat Rate shipping offer is for the following areas: Europe, UK, Iceland, Australia, New Zealand, Japan, Singapore, Hong Kong, Taiwan, South Korea, Thailand, China, Brazil.
For Canada we offer two rates:
- USPS First Class: $15
- FedEx Ground: $25
International orders ( except Canada ) are shipped USPS Priority mail International (6-15 business days). Cost is based on delivery service, price, insurance and weight of item and destination. To determine the cost, please add your selected items to your cart and proceed to checkout. You will be able to view the shipping/handling costs on the review page of the checkout process. Shipping can be tracked with a USPS tracking number. Please allow one day to receive a tracking number.
Duties & taxes are set by the customs authorities of the destination country. We do not cover taxes or duty on international shipments which are levied once a shipment reaches your country. The carrier will contact you directly requesting payment upon your order's arrival through customs, 7115 by Szeki is not responsible for these charges.Customs policies vary widely from country to country therefore we cannot predict what they will be. Please contact your local customs office for further information.
How do I return an order?
For information on how to exchange or return an order please see our online return policy.
What if I receive a damaged or incorrect product?
Oh dear! We’d never wish for that to happen. If you received a damaged or defective product, or, the item that you received was not what you ordered, please contact customer care immediately at firstname.lastname@example.org with a photo of the defective product. Be sure to have your order number ready too. We’ll take care of you!